jyai9's Privacy Policy

1. Introduction & Purpose of This Policy

jyai9 is a trusted online betting and casino platform that provides a safe and secure gaming environment for users in Bangladesh. Protecting the personal information of our users is one of our highest priorities.

The purpose of this privacy policy is to clearly inform you about what kinds of information we collect, how we use that information, who we may share it with, and what rights you have over your information. We believe transparency is the foundation of a trustworthy relationship.

This policy applies to jyai9's website, mobile platform, and all related services. In this policy, "we", "our", or "jyai9" refers to the organization that operates the platform, and "you" or "user" refers to any person who uses our services.

2. What Information We Collect

We collect various types of information from different sources. The details are provided below:

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address
• National ID card or passport details for identity verification
• Mobile banking information (bKash, Nagad, Rocket) or bank account details for financial transactions
• Records of your communications with the support team

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Pages visited, session duration, and navigation history
• Information obtained from cookies and similar tracking technologies
• Information about transaction time, amount, and method
• Gaming activity logs and betting history

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as:

• From identity verification service providers
• Transaction verification information from payment processing partners
• Risk assessment data from fraud prevention services

3. Purpose of Using Your Information

jyai9 uses your information for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services, bonuses, and promotional offers
• Continuously improving our platform and user experience
• Identifying and resolving technical issues

3.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification — only users aged 21 or above may use the service
• Ensuring compliance with responsible gaming policies
• Meeting applicable legal and regulatory obligations

3.3 Communication

• Sending important account updates and notices
• Responding to customer service requests
• Sharing relevant promotional information based on your consent

4. Information Sharing Policy

jyai9 never sells your personal information to third parties. However, we may share information in a limited way in the following specific circumstances:

4.1 Service Providers

With trusted third parties that assist in operating our services — such as payment processors (bKash, Nagad, Rocket, and banks), identity verification services, and technology infrastructure providers. These organizations receive only the information needed to perform specific tasks and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a request from a statutory authority, or a legal obligation. In such cases we will always follow applicable law and endeavor to keep disclosure to the minimum extent necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such cases the new entity will be required to maintain the same standard of protection under this privacy policy.

5. Cookies & Tracking Technologies

Our platform uses cookies and similar technologies. These help us improve the quality of our services and personalize your user experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember language preferences and user settings.
• Analytical Cookies: Analyze usage patterns to help improve our services.

5.2 Cookie Controls

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

6. Data Security Measures

jyai9 has adopted industry-standard technical and organizational measures to ensure the security of your information:

• SSL (Secure Socket Layer) encryption — every data transmission is protected
• Advanced encryption technology for stored data
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Minimum necessary access principle applied to data access
• Regular data security training for staff
• 24/7 system monitoring and intrusion detection

7. Data Retention Period

We retain your information only for as long as it is necessary or legally required. Specifically:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are kept for a defined period to meet legal obligations.
• Even after account closure, limited information may be retained for fraud prevention and legal purposes.
• Communication logs are kept for a limited period to improve support quality.

Once the retention period ends, information is securely deleted or anonymized.

8. Your Rights

As a user of our platform, you have the following rights over your own information:

8.1 Right of Access

You may request to know what information we hold about you. We will provide you with a summary after appropriate verification.

8.2 Right to Rectification

You may contact us to correct any incomplete or inaccurate information in your account.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may not be fulfillable where legal obligations or ongoing disputes apply.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of profiling.

8.5 Right to Data Portability

Where technically feasible, you may request your information in a structured format.

To exercise these rights, please contact us at the address listed in the contact section below. We will endeavor to respond to verifiable requests as quickly as possible.

9. Protection of Minors

jyai9 strictly does not provide services to anyone under the age of 21. We operate an age verification process, and if any account is suspected to belong to a minor, it will be suspended immediately. For more details about our policy on protecting minors, please visit our Responsible Gaming page.

10. International Data Transfers

Our technology infrastructure may be located in various countries. If data is transferred outside Bangladesh, we ensure that equivalent protections to those described in this policy are in place in the recipient country or organization. We apply appropriate contractual safeguards, such as data processing agreements.

11. Policy Changes

jyai9 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By displaying a prominent notice on our platform
• By sending a message to your registered email
• By updating the "Last updated" date on this page

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We recommend always reading the latest version of the policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24/7.